Elegant Baby Wholesale - FAQ & About Us

About Us

Terms & Privacy

FAQ


About Us

About Elegant Baby Gifts

Elegant Baby® understands that babies deserve style just as fresh as they are! Our marvelous collection of baby products is full of color and spectacular designs. Our goal is to provide the very best in quality, design, and craftsmanship, all at an affordable price. From traditional to contemporary, today’s baby gifts are sure to be tomorrow’s treasure.

Founded in 1967, Elegant Baby is in its second generation of operation. Our core values are ones of integrity, social responsibility, corporate stewardship, sustainability, and respect for those who craft our products, sell our products, and those precious little ones that become the proud caretakers of our products. Elegant Baby is where style meets tradition.

Elegant Baby® Gifts have been featured in People, USA Today, Pregnancy & Newborn, and O: The Oprah Magazine as a top affordable gift! Celebrities like Angelina Jolie, Jessica Simpson, Gwen Stefani and Tom Cruise give our products to their children, but so do everyday moms all across the country. Our goal is to provide the very best in quality, design, craftsmanship and tradition, all at an affordable price.


Terms & Privacy

Terms

It is our policy that all opening orders shipped are paid with a major credit card: American Express, Visa, or MasterCard. Net 30 days on reorders available upon request with approved credit. We do not ship C.O.D.

Minimum Orders

$200 to one location on opening orders and $150 on reorders.

Payment

Elegant Baby accepts Visa, MasterCard, and American Express credit cards. Net 30 terms on reorders are available with approved credit. We do not ship C.O.D.

Freight

FOB Burlington, NC USA.

Damages

We are not responsible for damages to merchandise in transit. Please note to file any damage clain with your delivery carrier.

Shortages

Claims against shortages must be made within 7 days after receipt of shipment.

Return Policy

Returns are accepted with proir approval. Please call 1-800-334-5321 to reach customer service for an exchange or replacement, or email service@elegantbaby.com. A Return Authorization number (RA#) must appear on all cartons. Returns must be made within 14 days of the purchase and require a Return Authorization number. Please call 1-800-334-5321 to obtain an RA#.

Return To:
Elegant Baby
Attention: Returns Department (RA# xxxx)
605 Cameron Street
Burlington, NC 27215

Safety

All of our products meet or exceed United States safety standards, including CPSIA and ASTM F 963.

Privacy

At Elegant Baby, we value your business and your trust. All transactions are made via a secure connection. We are committed to ensuring the privacy of our customers. To better serve you, we may contact you occasionally with news about our products, services, and events.


FAQ - Wholesale

Why did I have to give so much information when I registered?

This information will automatically appear on your order form when you place an order, saving you the time of typing in your company name, address, etc.

Is my information secure when I register and place an order?

Yes. The Registration and Checkout pages utilize high-grade 256 bit encryption. Look for "https://" in your browser's address bar to see if you are on a secure page.

How will my information be used?

The main use of your information is to allow secure entry for you as a qualified wholesale buyer into our web site (and deny entrance to your retail customers!). That is the only purpose for your sales tax or Federal ID numbers. After your registration, the information will automatically fill in the blanks when you place an order. This saves you time and typing. The only other use for your information is that we may send out an occasional e-mail newsletter to our registered buyers. You will be given an opportunity to remove yourself from the e-mail list for the newsletter.

What if my registration information changes?

If your information changes, you can revise your registration by going to the Update Your Registration Record Page.

How can I find the products I'm looking for?

Products are organized by category. You can also use the search function or look up items under the pricelist.

How to Order

You can easily place your order online by clicking on the "add to cart" button, or you can order by SKU or pricelist. The minimum for the item you have clicked to order will be displayed in the quantity text box. You can change the quantity if you want to order more than the minimum. If you change your mind after you've added a product to your cart you can simply click "remove". Because your registration information is in our database, your name and address information will automatically appear in the blanks when you check out. You can order by the credit cards accepted by the vendor or COD, if your vendors accepts them. When you have finished making your selections, click "checkout".

What is the Minimum Order?

The minimum order amount will appear in your cart at the bottom of product pages and the system will only let you check out when you have met the minimum order.

What About Credit Card Security?

You can be confident when you place an order that your credit card information is secure. Our shopping cart uses a secure server. It is riskier for you to give your credit card number over the telephone than for you to place a shopping cart order with us.